The contribution AI and cloud confidently use: More flexibility and customer proximity for insurers first appeared at the online magazine Basic Thinking. You can start the day well every morning via our newsletter update.
The insurance industry is on a crossroads: On the one hand, strict requirements such as GDPR, VAG, IDD and EIOPA guidelines require the highest compliance. On the other hand, customers expect digital services at the highest level-from real-time information to personalized product suggestions and fast, uncomplicated processes. How does insurers succeed in combining both worlds without compromising with security, flexibility and customer proximity?
The answer lies in a strategic interplay of artificial intelligence (AI) and cloud technologies-sovereign, without dependence on individual providers and with full control over your own data. This is exactly where the BSI software and supports insurers in establishing future -proof digital architecture.
Regulatory as an opportunity for innovation
The regulatory requirements are high: The General Data Protection Regulation (GDPR) requires that personal data are only processed for clearly defined purposes. Broker law requirements and the Insurance Mediation Ordinance (VersVerMV) provide transparency and traceability in advice and damage management.
The Insurance Supervision Act (VAG) calls for robust governance structures, and the IDD requires standardized, transparent advice reports. The guidelines of the European supervisory authority for insurance and company pension schemes (EIOPA) complement this with requirements for IT and cyber resilience.
These guidelines are not an obstacle to innovation, but offer the opportunity to think of processes from scratch – and better. Anyone who uses AI and cloud confidently can not only ensure compliance, but also set new standards in terms of customer experience and efficiency.
AI & Cloud sovereignty: What is behind it?
For insurers, sovereignty in digital space means three things:
- Data sovereignty: Control about where and how data are saved and processed-whether on-premise, in an EU cloud or in a private cloud.
- Provider flexibility: The possibility of changing cloud providers or AI models if necessary without threatening complex migrations or system stalls.
- Transparency & governance: Each AI decision must be understandable and auditing in order to be able to pass the supervisory authorities.
Business Impact: More customer proximity, less risk
Anyone who confidently combines AI and cloud benefits on several levels:
- Customer proximity: With real-time analytics and personalized tariffs, the expectations of modern ones can be fulfilled: inside and strengthen the bond.
- Operational Excellence: Scalable cloud resources and modular AI services optimize processes-for example in underwriting or in claims management.
- Risk minimization: Safe, revision -proof protocols reduce liability risks and facilitate audits.
The BSI Customer Suite as an enabler
With the BSI Customer Suite If insurers receive a modular low/no-code framework that enables new services, from chatbots in the event of damage to AI-based discussion. Thanks to the residual API open, integration into existing systems succeeds smoothly.
The multi-cloud architecture offers maximum flexibility, for example when choosing between EU cloud, Swiss private cloud or public cloud. Particularly important: AI components such as the BSI Companion completely document all modelle decisions and data transformations-for maximum comprehensibility.
Practical example: Digital damage process
A regional insurer digitizes his damage process with the BSI Customer Suite: Damage reports are automatically recorded by chatbot, AI-Scoring prioritizes the cases, and the cloud scales flexibly for pointed loads such as natural disasters. The result: 40 percent faster processing, 15 percent better fraud detection and stable service levels even with high occupancy.
Best practices for insurers
- Define a clear data strategy
- Test regular exit and exchange processes
- Establish governance board for AI and compliance topics
- Implement and scale pilot projects agile
Conclusion
With a confident handling of AI and Cloud, insurers not only secure compliance and data security, but also create real customer proximity and innovation. BSI software Accompany you-with modular, AI-based CRM and CX solutions that focus on independence, transparency and flexibility.
The contribution AI and cloud confidently use: More flexibility and customer proximity for insurers first appeared on Basic Thinking. Follow us too Google News and Flipboard Or subscribe to our update newsletter.
As a Tech Industry expert, I believe that the use of AI and cloud technology in the insurance industry can greatly benefit insurers by providing them with increased flexibility and proximity to their customers. By utilizing AI algorithms, insurers can automate and streamline their processes, allowing them to offer more personalized and efficient services to their clients.
Additionally, cloud technology enables insurers to store and access vast amounts of data securely, allowing them to make more informed decisions and provide better customer service. This flexibility and accessibility provided by AI and cloud technology can help insurers stay competitive in a rapidly evolving industry.
Overall, embracing AI and cloud technology can help insurers enhance their operations, improve customer satisfaction, and ultimately drive growth and success in the market. It is crucial for insurers to confidently embrace these technologies in order to stay ahead of the curve and meet the ever-changing needs of their customers.
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