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As part of a study, Microsoft examined over 200,000 AI chats to find out how artificial intelligence is used in everyday work. We’ll tell you which professions Ki will change the most.
For years, people have been wondering how, whether and when artificial intelligence endangers their jobs. Scientists and IT experts have been dealing with the topic for the same time. So also as part of a Current study by Microsoft Research.
In their work, the researchers analyzed real conversations between people and the chatbot bing copilot. The findings give an insight into what role AI is currently playing in the work context.
Over a period of nine months, the researchers evaluated 200,000 anonymous conversations between users and AI. They wanted to find out which activities of the chatbot should primarily perform and how successful and comprehensively he does his tasks.
The scientists then combined their findings with data in which professions the corresponding activities were carried out. Based on these factors, they created a so-called “AI applicability value”.
The professions that changes the most change
“The most common tasks in which people are looking for help from AI are information procurement and writing,” write the researchers in your report. “The AI often takes on tasks such as information, advice, teaching and supporting.” This shows that professions that work with knowledge, data and communication feel the influence of AI the most.
Interpreter and translator (score: 0.49)
- AI overview: 98 percent of the work tasks are similar with AI tasks.
- High success in completing the tasks with AI support.
- AI can cover a large part of the work steps.
Historian (score: 0.48)
- Very high overlap with AI tasks: 91 percent.
- Also high success in AI support.
- A lot of work with information search and analysis, which AI supports very well.
Flight attendant (score: 0.47)
- 80 percent of the activities overlap with AI tasks.
- AI provides effective support, for example in the area of communication and information.
Sales representative (score: 0.46)
- 84 percent overlap with AI tasks, high success rate: 90 percent.
- AI supports information, advice and customer contact.
Writer and authors (score: 0.45)
- 85 percent similar tasks with AI, 84 percent success rate.
- AI helps especially to write and write texts.
Customer service employee (score: 0.44)
- 72 percent overlap, very high success rate of 90 percent.
- AI supports strongly in communication and problem solving with customers.
CNC programmer (score: 0.44)
- 90 percent AI overlap, 87 percent success rate.
- AI helps with programming and controlling machines.
Telephony (score: 0.42)
- 80 percent overlap, success rate 86 percent.
- AI supports talks, forwarding and providing information.
Travel agency employee (score: 0.41)
- 71 percent AI overlap, 90 percent success rate.
- AI helps with bookings, advice and travel planning.
Radio moderator (score: 0.41)
- 74 percent overlap and 84 percent success rate.
- AI supports when speaking, preparing and changing texts.
Handicraft professions hardly affected by AI
The measurements clearly show that artificial intelligence is used especially in knowledge -based and information -oriented tasks. But: “In 40 percent of the talks, the activities of the user and the AI were completely different,” says the report. “This shows that the AI is more than a tool – it can also act as a coach or consultant.”
At the same time, physical and manual professions remain comparatively unaffected. This includes primarily nursing and cleaning staff as well as craftsmen and people who serve machines. The study gives an insight into how artificial intelligence supports people in their work and influences the job profile. However, the researchers also indicate limits in their data collection.
Among other things, the data is only based on a single AI system. In addition, the researchers cannot distinguish whether discussions are privately or work -related.
With regard to some professions, only a few work tasks were examined. The example of flight attendants shows, for example, that there are many activities that interpret artificial intelligence differently than a person would do, for example “help”.
Influence of technology on professions no new phenomenon
It is also important that occupations and work tasks can change through AI, new fields of work arise and old people change. “This is not a new phenomenon: The majority of today’s jobs are eliminated to professions that have arisen in the past 100 years as a result of new technologies,” said the report. Since AI develops dynamically, its effect on work must be continuously observed.
The study clearly shows that AI primarily shapes professions in which knowledge, language and information is used. For employees, this means that AI definitely changes our world of work. It is therefore important to continuously expand the understanding of technology and to understand it in order to ultimately work together.
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As a Tech Industry expert, I believe that professions that will change the most are those that heavily rely on technology and automation. Jobs that involve repetitive tasks or data processing are likely to be transformed by artificial intelligence and machine learning algorithms.
For example, roles in data entry, customer service, and even certain aspects of software development could see significant changes as automation tools become more advanced. This could lead to a shift in the skills required for these roles, with a greater emphasis on problem-solving, creativity, and working alongside machines.
Additionally, professions in industries such as healthcare, finance, and transportation are also likely to see significant changes as technology continues to disrupt traditional processes and procedures. For example, the rise of telemedicine and virtual reality in healthcare could alter the way patients receive care, while advancements in fintech could revolutionize the way we manage our finances.
Overall, the key for professionals in these changing industries will be to adapt and upskill to stay relevant in a rapidly evolving tech landscape. Continuous learning and a willingness to embrace new technologies will be essential for success in the future of work.
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